Privacy Policy

Overview

GenieDesk is an AI-assisted customer operations desk that helps users review customer email, gather context from connected tools, prepare replies, and propose backend actions for human approval. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using GenieDesk, you agree to the collection and use of information described in this Privacy Policy.

Information we collect

We collect information you provide directly, information created through your use of GenieDesk, and information from services you choose to connect.

• Account information, such as your email address, display name, authentication identifiers, and workspace settings.
• Integration information, such as connected account labels, OAuth tokens, permissions, provider metadata, and the content GenieDesk needs to perform the workflows you request.
• Customer operations content, such as Gmail messages, threads, draft replies, proposed actions, playbooks, knowledge folders, synced documents, and source material you upload or connect.
• Usage and diagnostic information, such as proposal history, approval status, logs, errors, device/browser information, and security events.
• Billing information, such as subscription status, plan metadata, Stripe customer identifiers, and payment event metadata. Payment card details are handled by Stripe and are not stored by GenieDesk.

How we use information

• Provide, maintain, secure, and improve GenieDesk.
• Authenticate users and protect accounts from unauthorized access.
• Connect to Gmail, Google Drive, Google Calendar, Google Docs, Slack, Notion, Stripe, and other services you authorize.
• Read, summarize, draft, classify, and prepare customer operations work for your review.
• Queue proposed replies and backend actions so you can approve, skip, or complete them.
• Provide customer support, troubleshoot issues, and communicate service updates.
• Process subscriptions, trials, invoices, entitlements, and billing events.
• Comply with legal obligations and enforce our Terms of Service.

Google user data

If you connect Google services, GenieDesk requests access only to the scopes needed for the features you choose to use. GenieDesk uses Google user data to provide customer email review, knowledge syncing, calendar assistance, document context, and human-approved action workflows.

GenieDesk's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

AI processing

GenieDesk may send relevant prompts, customer messages, source excerpts, proposed actions, and workflow context to AI model providers so the product can prepare replies, summarize information, and propose next steps. GenieDesk is designed to keep customer-facing replies and backend changes in a review queue until you approve them.

You are responsible for reviewing AI-prepared output before approving it. Do not use GenieDesk to process information you are not authorized to provide to the service.

How we share information

We do not sell your personal information. We share information only as needed to operate GenieDesk, comply with law, or with your direction.

• Service providers that help us host, secure, analyze, support, and deliver GenieDesk, such as cloud infrastructure, authentication, AI model, and billing providers.
• Connected integrations you authorize when GenieDesk reads data from or prepares approved actions for those services.
• Legal, safety, or compliance recipients when required to protect GenieDesk, users, customers, or the public.
• Successors in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.

Data retention

We retain information for as long as needed to provide GenieDesk, maintain security and audit records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type, workspace configuration, legal requirements, and backup schedules.

You may disconnect integrations or request deletion of account data by contacting us. Some information may remain in backups, logs, billing records, or legal compliance records for a limited period.

Security

We use technical and organizational safeguards intended to protect information against unauthorized access, loss, misuse, and alteration. No internet service can guarantee absolute security, so you should use strong account credentials and keep connected account access under your control.

Your choices and rights

• You can choose which integrations to connect and can disconnect integrations from GenieDesk or the provider account settings.
• You can review, approve, skip, or decline proposed actions before GenieDesk completes customer-facing or backend work.
• Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information.
• To make a privacy request, contact privacy@geniedesk.app. We may need to verify your identity before completing the request.

Children

GenieDesk is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

International data transfers

GenieDesk and its service providers may process information in the United States and other countries. Those countries may have data protection laws that differ from the laws where you live.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date above and provide additional notice when appropriate.

Contact

Questions about this Privacy Policy can be sent to privacy@geniedesk.app.